Frequently Asked Questions

Everything you need to know about our marine adventures

Reservations, payments, policies

What to expect, marine life, equipment

Transportation, preparation, timing

Booking & Policies

How do I confirm my booking?

You'll receive a confirmation email within 24 hours. Contact us if you don't see it.

Can I cancel or change my booking?

All bookings are final and non-refundable. Contact us for assistance in special cases.

What happens if the weather is bad?

We may reschedule for safety. If not possible, we'll offer a credit toward a future tour.

Do you offer group discounts?

Yes, for groups of 10 or more. Contact us for a quote.

Can I book last-minute?

Yes, if spots are still available. We recommend booking at least 24 hours in advance.

Do I need to be a strong swimmer to join snorkeling tours?

No. Our tours are beginner-friendly with life jackets and guide support at all times.

Are snorkeling gear and fins included?

Yes. We provide all necessary equipment — fins, masks, and life jackets.

Are tours safe for beginners?

Yes. Our guides are trained professionals focused on guest safety and comfort.

Will I get photos or videos from the tour?

Yes! We offer complimentary underwater photos and videos for most tours.

Can children join the tours?

Yes, with adult supervision. Some tours have age restrictions — contact us to confirm.

Where is the meeting point for tours?

Meeting details are shared after booking. Most tours start from our dive center or your guest house.

Do you offer tours every day?

Yes, most tours operate daily depending on weather and demand. Availability may vary.

Do you provide food or drinks?

Some tours include refreshments or a beach lunch. Check the tour details for inclusions.

Is transportation included?

Pickup may be available from your guest house or hotel. Details will be shared after booking.

Are private tours available?

Yes. Most tours are available as private experiences — contact us for options.

Our team is ready to assist you with any additional information you might need.